During the Covid-19 pandemic all appointment requests are handled initially by telephone or video consultation.
Please ring the surgery during our opening hours and we will call you back
How to book an appointment
To make an appointment please ring 01725 510296 during surgery hours (8.30am-1pm, 2pm-6.30pm).
If you come into the surgery you can ask at the reception desk. Sensitive issues can be dealt with away from the reception area - please ask a member of staff.
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
The doctor will call you back
We are proud to use senior doctor triage of all appointment requests. This enables us to offer much shorter waiting times than many other GP surgeries and many issues can be dealt with over the telephone at the time.
What happens is; the reception team will take your details and a doctor will ring you back on the same day.
Patients needing urgent attention will always be seen on the same day. We're unable to offer a choice of doctor for urgent appointments. If you wish to speak to a specific doctor, your call will added to their non-urgent slots.
Our online booking system. may be an easier option. You will need to come to the surgery and fill in the relevant paper work to receive a log in and password. We recommend all patients do this. Please bring a form of identification with you.
The surgery has extended hours on Monday and Tuesday morning 07.00 - 08.00 for booked patients only. During the pandemic we are not able to offer this.
Please consider an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly by a team member much better able to help you.
Health care assistant
Lucilla, our HCA, works Mondays and Fridays. She provides a wide range of services such as taking blood, caring for dressings, and health checks.
Our two pharmacists, Ali and Marta, deal with all medication queries. Please let reception know if your query is regarding medication so we can book you for a call back.
Trainees and medical students
In Downton we are proud to be training the next generation of doctors. We have GPs during their specialist training, foundation doctors and medical students from Southampton Medical School.